True Network
Need help? We're here.
For any question, issue or feedback about the True Network app, you can reach us anytime. We reply as soon as possible.
Contact
Briefly describe your issue; if relevant, include your username or registered email (never share your password).
I can't sign in. What should I do?
Check your internet connection and make sure your email/username and password are correct. If you use Google or Telegram sign-in, make sure that account is linked. If the problem persists, email us at the address above.
My points / balance are not showing.
Earned points are credited after a mining claim completes and after task approvals. It may take a few minutes — pull down to refresh. If it still doesn't appear, contact us with your username.
I'm not receiving notifications.
Make sure notifications are enabled in Settings → True Network → Notifications on your device. You can also review your notification preferences inside the app's Settings.
Google or Telegram sign-in isn't working.
Make sure you select the correct account and grant the requested permissions. If linking fails, sign in with your email and try connecting the account again from Settings → Account.
How are coins / points earned?
Earning is based on regular mining (claim), completing tasks, the daily streak, and referral activity. Rules depend on the active earning period. There is no promise of guaranteed earnings.
How does the referral system work?
Every user has a unique invite (referral) code. When people join with your code and stay active, referral rewards are calculated for you.
How do I connect a wallet?
Open My Wallets and add your public wallet address. We never ask for your seed phrase or private key — never share those with anyone.
How do I delete my account?
To permanently delete your account and data, email jointruenetwork@gmail.com from your registered email with the subject "Account Deletion". After we verify your request, we will delete your account and associated personal data.